How to Go from Help Desk Tech Support to Software Developer

If you are a people person, then a client-facing role such as helpdesk consultant might be your dream job – everyone is different. You need to decide if a helpdesk role is something that you are prepared to continue with, or if you need to set out and try something new, exciting, or even scary. Personal growth sometimes requires a bit of discomfort, but the rewards are worth the effort. You’ve decided that you are at the stage where helpdesk work is no longer challenging, enjoyable or fulfilling, and that’s ok. Exactly how you start the process of moving on will depend on a few factors. For starters you’ll need to be able to offer another employer skills, experience and expertise in another area that isn’t a helpdesk role if you are wanting to change and move up. If you have already tried something similar and speaking to your manager doesn’t help to kick start you in a new direction within the company, then you might need to start looking elsewhere.

Let’s take a deeper look at each process and the responsibilities of the service desk. Technology makes it possible for those who have disabilities to have higher levels of independence and jobs once thought impossible. Technology skills are also seen as a highly valued asset by employers. Depending on your youth’s strengths, abilities and the specific task, it is likely that there are assistive technology tools to increase autonomy and proficiency.

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An help desk engineer response team is a group of IT professionals in charge of preparing for and reacting to any type of organizational … A network management system, or NMS, is an application or set of applications that lets network engineers manage a network’s … Database administrators develop, design, test and release database systems.

https://remotemode.net/ engineering and network engineering have the best financial payoffs usually at companies but the options are limitless on what specific niche you want to go in. I’m not the first to do a career move from customer support into software engineering. At Eventbrite alone, eight people have moved to technical roles in engineering from our customer support team. This pipeline has also been beneficial for our dev teams in many ways. For instance, we’ve seen an increase in customer empathy when a former customer support representative joins, which usually helps to boost quality in our product development. In fact, roles in quality assurance are an especially good fit for those coming from customer support. This step in the pipeline can be a good choice for those looking to later move to full-time software engineering roles.

Works ‘with’ and not ‘for’ the customers.

Having a strong knowledge of hardware and software and troubleshooting was never really par for the course when it comes to managing and analyzing data. There’s a good reason most IT support pros transition into a role in IT infrastructure – it makes perfect sense. Understanding how IT systems work from the inside out is the foundational knowledge you need to successfully continue along the IT infrastructure pathway. But even along this more traditional path, there are some interesting options that may interest you. If you can become one of the go-to people in your organization for a particular system or technology, then you can build the case for a promotion to a sysadmin position. WGU is an accredited online university offering onlinebachelor’sandmaster’sdegree programs. How you end a call is almost as important as how you start a call.